FREE DELIVERY AUSTRALIA WIDE - ORDERS OVER $100

FAQs

We've listed the most commonly asked questions to provide as much assistance as possible. Importantly, we hope you enjoy the best experience possible so please click here to contact us if you still have a question or comment.

TRUTH IN BEAUTY – ABOUT CERTIFIED ORGANIC SKIN CARE

What’s greenwashing

“Natural” and “Organic” are a term used widely in the cosmetic and toiletry industry, and without regulation, used by some companies to make their product appear ‘green’ when in fact they have many chemical ingredients. If you’re searching for an authentic organic skin care product, at the very least ensure that it’s certified. That way you know the product has been verified by a certifying authority. And then there are differences between some of the certifying bodies – just to make it even more confusing for consumers. TIP: Take care out there. Look for products that are certified organic by a certifying authority you trust.

What’s the difference between natural and organic skin care

Ingredients can be ‘natural’ but still produced with chemical fertilisers and pesticides. Organic means that it hasn’t. Organic is more than a marketing term – it’s a dedicated, conscious way of life that enhances people’s lives and the environment – and it’s regulated. Organic ingredients are grown and processed without artificial fertilisers or pesticides, synthetic chemicals or GMOs. GOOD NEWS: All Planet Eve Organics’ products are Australian Certified Organic.

Why does certification make a difference

TCertification of the product, not just some ingredients, is really the only way to ensure the product is organic and that the ingredients and processing have been verified as compliant with the particular standard. Highlighting some certified organic ingredients doesn’t mean the product itself is certified organic, and may in fact contain other synthetic chemical ingredients. To attain certified organic status, a product must comply with the strict standards imposed by the certifying body which includes the ingredients and the way they are processed; certification also requires a minimum threshold of certified ingredients. TIP: Some certifying standards are stricter than others. It’s a jungle out there…

ABOUT OUR PRODUCTS

Is Planet Eve's range certified organic?

All Planet Eve Organics products are Australian Certified Organic (ACO). About our products:- no synthetic chemicals including petrochemicals such as parabens, phthalates, silicons- no synthetic chemical pesticides or fertilisers- no artificial dyes or perfumes/fragrances- no artificial preservatives

What preservatives do you use?

We don’t use parabens or any other synthetic, chemical ingredients. We use a 100% natural preservative that has been verified and approved by the ACO.

Why is there an expiry date?

All skin care products, whether they have chemicals or not, are subject to maturation and contamination. We recommend you use our products within 6 months after opening. With truly natural and organic products you should also keep them away from direct sunlight and store them below 30 degrees Celsius.

Do your products contain parabens?

No, all our products are completely natural including the preservatives. None of our products contain mineral oils, parabens, petrochemicals, phthalates, silicones, sulphates, synthetic dyes or fragrances or GMO ingredients.

Is it safe to use your products if pregnant?

All our ingredients are listed in full for each product. If you’re not sure, you should always consult your doctor.

Do you test on animals?

No, all our products have been approved by Choose Cruelty Free and PETA (People for the Ethical Treatment of Animals) on this basis.

Can vegans use your products?

Yes, none of our products contain animal ingredients nor do we test or approve of testing on animals.

General

How do I update my email

Simply go to our Contact Us page and drop us an email with your old address and new details.

Do you offer gift vouchers?

Yes please click here.

How much is postage and handling?

For customers in Australia we charge a standard $10 for registered mail. This provides reassurance that your purchases have been sent and we know it’s been delivered. For orders over AUD$100, you receive free shipping.For customers in New Zealand we charge AUD$15 and everywhere else outside of Australia delivery is AUD$20.

How can I pay for my products?

We use Paypal for credit card and direct debit transactions. This way you can be assured that we never see your private bank account or credit card numbers.

What is your refund policy?

Simply contact us at Customercare@planeteveorganics.com or via our Contact Us page and send us proof of purchase details including your invoice number and the batch number from the product packaging and the reason you are dissatisfied within seven days of purchase. We may require you to return the unused product. We will then review your concerns to replace or refund your purchase. Please click here for our Refund Policy.

How secure is your website

Our shop is Level 1 PCI DSS certified (Payment Card Industry Data Security Standard) and complies with all six categories of PCI Standards. We also incorporate an SSL Certificate which uses industry standard 256-bit encryption technology. When you make a payment for your Planet Eve Organics product you can best rest assured that your personal details are safe and we do not sell your data to third parties. As you make your purchase, you will be redirected to the Paypal website where your payment will be processed via the trusted Paypal system. For more information about Paypal and its security please click here

Is your packaging recyclable?

Our product packaging is supplied in PE tubes and bottles or glass. Your purchases are sent to you in recyclable containers and boxes, biodegradable filler protection and biodegradable bubble wrap using the world’s first degradable bubble wrap to protect your purchases. Our office uses recycled paper and reuses paper. We recycle our ink cartridges and any printed promotional material is done using 100% recycled paper and where possible vegetable based inks. We’re researching biodegradable and post consumer recycled packaging that is effective with natural products like ours but are not 100% satisfied that what is available meets our criteria or is suitable for maintaining the integrity of organic formulations.

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