Your purchase is lovingly wrapped to protect it and sent as soon as practical.
Delivery takes approximately 5 to 7 working days once payment has been received.
Please allow 7 to 10 working days for country areas (dependent on public holidays).
Please allow 3 to 4 weeks for international destinations.
We'll let you know if any delays are expected with delivery of your purchase. Due to the postal service, please note that we're unable to ship on weekends or Australian public holidays.
We deliver by Australia Post and a signature is required on delivery. If no one is available to sign for your parcel, an Australia Post parcel pick-up card will be left for you to collect your order from your nearest Post Office at your earliest convenience.
A flat rate of AU $15 applies to all purchases made through our website.
We deliver via Airmail and your signature is required on delivery, therefore we recommend a work address if more convenient.
Please allow between 7-20 working days for delivery. We deliver via Air Mail. If no one is home for delivery, local postal guidelines apply.
Sorry no C.O.D or P.O. Boxes. All prices are in Australian dollars.
All Planet Eve Organics prices are quoted in Australian dollars and include GST (Goods & Services Tax). If you’re an international customer paying by credit card, your credit card company calculates automatically using the determined exchange rate and taxes applicable to your country may be applied.
Please be aware that Planet Eve Organics are not responsible for customs charges and restrictions that may apply in destinations outside of Australia; please check with your local customs office to view local guidelines on the importation of goods. It is the buyer’s responsibility to make payments where additional fees are incurred.
Your purchases are sent to you in recyclable boxes, biodegradable filler protection and biodegradable bubble wrap using the world’s first degradable bubble wrap. Our products are supplied in recyclable containers wherever possible. For more about our practices, please click here.
We want you to be happy with your purchases from Planet Eve Organics. In the event that a return or exchange is required, the following takes you through the steps involved:
a) Proof of purchase details including your invoice number
b) The batch number from the product pack
c) The reason for your request.
If you need to send the returned item(s) to us, please use the postal address which appears on the packaging slip or invoice.
Goods must be returned within 2 weeks of your purchase date - unused.
We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit for you for future purchases if you prefer.
Refunds and exchanges are processed within 48 hours once this outcome has been determined.
Please note we reserve the right to cancel any order. We will immediately notify you by email or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock, and we reserve the right to take reasonable steps to verify that the order and credit details are bona fide.
Planet Eve Organics is not responsible for customer returns that are not received.