FREE DELIVERY AUSTRALIA WIDE - ORDERS OVER $100

Shipping

Timing – we aim to please

Your purchase is lovingly wrapped to protect it and sent as soon as practical.

Within Australia:
Delivery takes approximately 5 to 7 working days once payment has been received. 
Please allow 7 to 10 working days for country areas (dependent on public holidays).

International:
Please allow 3 to 4 weeks for international destinations.

We'll let you know if any delays are expected with delivery of your purchase.  Due to the postal service, please note that we're unable to ship on weekends or Australian public holidays.

Flat rate postage & handling charges

Within Australia
  • Flat Rate: AU $10.00 for postage and handling applies to all purchases made through our website
  • Free Shipping: Enjoy complimentary shipping if your purchase at any one time is greater than AU $100.

We deliver by Australia Post and a signature is required on delivery. If no one is available to sign for your parcel, an Australia Post parcel pick-up card will be left for you to collect your order from your nearest Post Office at your earliest convenience.

To New Zealand

A flat rate of AU $15 applies to all purchases made through our website.

We deliver via Airmail and your signature is required on delivery, therefore we recommend a work address if more convenient.

International Destinations
  • Flat Rate of $AU 20

Please allow between 7-20 working days for delivery. We deliver via Air Mail. If no one is home for delivery, local postal guidelines apply.

Sorry no C.O.D or P.O. Boxes. All prices are in Australian dollars.

Beyond our control - additional charges for shipping outside of Australia

All Planet Eve Organics prices are quoted in Australian dollars and include GST (Goods & Services Tax). If you’re an international customer paying by credit card, your credit card company calculates automatically using the determined exchange rate and taxes applicable to your country may be applied.

Please be aware that Planet Eve Organics are not responsible for customs charges and restrictions that may apply in destinations outside of Australia; please check with your local customs office to view local guidelines on the importation of goods. It is the buyer’s responsibility to make payments where additional fees are incurred.

Environmental Considerations

Your purchases are sent to you in recyclable boxes, biodegradable filler protection and biodegradable bubble wrap using the world’s first degradable bubble wrap. Our products are supplied in recyclable containers wherever possible.  For more about our practices, please click here.

Returns & Exchanges

We want you to be happy with your purchases from Planet Eve Organics.  In the event that a return or exchange is required, the following takes you through the steps involved:

  1. You need to contact us at customercare@planeteveorganics.com or via our Contact Us page within 7 days of delivery of your purchases with:

    a) Proof of purchase details including your invoice number
    b) The batch number from the product pack
    c) The reason for your request.

  2. We may require you to return the unused product at your cost, depending on the circumstances. We will review your concerns to replace or refund your purchase.

If you need to send the returned item(s) to us, please use the postal address which appears on the packaging slip or invoice.

Goods must be returned within 2 weeks of your purchase date - unused.

We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered), or we can also hold a credit for you for future purchases if you prefer.

Refunds and exchanges are processed within 48 hours once this outcome has been determined.

Please note we reserve the right to cancel any order. We will immediately notify you by email or phone, using the e-mail address or number/s provided. We will refund the monies paid using the original method received. All orders are subject to availability of stock, and we reserve the right to take reasonable steps to verify that the order and credit details are bona fide.

Planet Eve Organics is not responsible for customer returns that are not received.


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